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	e-Mail issue? e-Mail Problem? Mail Errors? What Next?

Solution Email issues can take more time to solve because it not only involves our own server but other servers as well. Hence, to successfully tackle / fix this issue, we need to get to the root of the problem. E-Mail problems can be solved fast and quick once we have complete information about the issue. We recommend you to SEND A TICKET instead of using live-support for Mail Issues as it can take considerable amount of time and can HELP us escalate issues to SENIOR techs who are more expereienced with e-Mail issues.

To Solve Email Queries, We request you to SEND A TICKET with Following Information:-

Your Account Package & main Domain name : ____________________________
(EG: Linux Hosting, Plan 3S, apple.com) (EG: Windows Hosting, WPA, apple.com) (EG: VPS, CPanel, apple.com)

1. Email Address : ________________ (username / password, if possible or Create a DUMMY mail account and give its login to us)
2. Mail ERROR :
________________________________
________________________________
________________________________
3. Email Client / Software: __________________________________
4. All E-Mail accounts Affected or only ONE e-mail account? _____________________
5. Error while SENDING / RECEIVING / BOTH : ___________

6. Where were you trying to send/receive a mail and what happened? ____________________________

HOW TO SEND A TICKET?

SHARED HOSTING: How to send a Ticket?
http://www.xistosupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=43

VPS / DEDICATED SERVER : How to send a Ticket?
http://www.xistosupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=45

RESELLER HOSTING: How to send a Ticket?
http://www.xistosupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=44

Article Details

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Created On:

2008 Jul 17 01:38 PM

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